Action on Elder Abuse
enquiries@elderabuse.org.uk
www.elderabuse.org.uk
A specialist organisation with a focus exclusively on the issue of elder abuse.
Age UK
0800 169 6565 (advice)
www.ageuk.org.uk
www.ageuk.org.uk/cymru (AgeCymru)
www.ageuk.org.uk/northern-ireland (AgeNI)
Aims to improve later life for everyone through information and advice, services, campaigns, products, training and research.
Alzheimer’s Research UK
0300 111 5555
enquiries@alzheimersresearchuk.org
www.alzheimersresearchuk.org
A leading dementia research charity.
AT Dementia
0116 257 5017
info@trentdsdc.org.uk
www.atdementia.org.uk
Provides information on assistive technology that can help people with dementia live more independently.
Benefit Enquiry Line Northern Ireland
0800 220 674
0800 243 787 (textphone)
www.nidirect.gov.uk/benefit-enquiry-line
Provides advice on benefits to people in Northern Ireland.
British Psychological Society
0116 254 9568
enquiries@bps.org.uk
www.bps.org.uk
Provides access to a list of clinical and counselling psychologists who offer private therapy services.
Care and Social Services Inspectorate Wales
0300 062 8800
cssiw@wales.gsi.gov.uk
www.wales.gov.uk/cssiwsubsite/newcssiw
The independent regulator of health and social care services in Wales.
Care Quality Commission
03000 616161
enquiries@cqc.org.uk
www.cqc.org.uk
The independent regulator of health and social care services in England.
Carers Trust
0844 800 4361
info@carers.org
www.carers.org
Works to improve support, services and recognition for anyone living with the challenges of caring for a family member or friend.
Carers UK
0808 808 7777
adviceline@carersuk.org
www.carersuk.org Provides information and advice about caring, alongside practical and emotional support for carers.
Citizens Advice Bureau (CAB)
www.citizensadvice.org.uk
www.adviceguide.org.uk (online information resource) Citizens Advice Bureau offers free, confidential, impartial and independent advice to help people resolve problems with debt, benefits, employment, housing and discrimination. To find your nearest CAB, use the website above or look in the phone book.
Dementia UK
0845 257 9406 (Admiral Nurse helpline)
direct@dementiauk.org (Admiral Nursing Direct)
www.dementiauk.org National charity committed to improving quality of life for all people affected by dementia. They provide Admiral Nurses who are mental health nurses specialising in dementia care.
Dementias and Neurodegenerative Diseases Research Network (DeNDRoN)
www.dendron.nihr.ac.uk
www.public.ukcrn.org.uk/search
(UK Clinical Research Network Study Portfolio) DeNDRoN is part of the National Institute for Health Research Clinical Research Network, supporting research to make patients, and the NHS, better.
Department for Work and Pensions
www.gov.uk/government/organisations/department-for-work-pensions Government website with details of benefits and pensions, and how to claim them.
Disability Benefits Helpline
www.gov.uk/disability-benefits-helpline
Provides information and advice about Attendance allowance, Disability living allowance and Personal independence payment.
Driver and Vehicle Licensing Agency (DVLA)
0300 790 6806
www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency
Government-funded agency that issues driving licences and vehicle registration documents in Great Britain.
Driver and Vehicle Licensing Northern Ireland (DVLNI)
0845 402 4000
dvlni@doeni.gov.uk
www.dvlni.gov.uk Government-funded agency that issues driving licences and vehicle registration documents in Northern Ireland.
GOV.UK
www.gov.uk
Online government services and information, replacing Directgov and covering benefits, driving, housing, money and tax, working and pensions.
Law Society
020 7242 1222
contact@lawsociety.org.uk
www.lawsociety.org.uk The body representing solicitors in England and Wales.
Mind
0300 123 3393
info@mind.org.uk
www.mind.org.uk Mental health charity that publishes information on all aspects of mental health and provides a range of support through local associations.
NHS Choices
www.nhs.uk
www.nhs.uk/service-search (for local services)
www.nhs.uk/carersdirect (or call 0808 802 0202)
www.nhs.uk/conditions/clinical-trials (guidance on getting involved in health research) The UK’s biggest health website, provides a comprehensive health information service that aims to put people in control of their healthcare.
NHS Direct Wales (Galw Iechyd Cymru)
0845 4647
www.nhsdirect.wales.nhs.uk NHS Direct service for people in Wales – it provides information in English and Welsh.
NHS 111 service
111
www.nhs.uk/111 Information on a wide range of health topics. Telephone service gives access to round-the-clock clinical information, confidential advice and reassurance. NHS 111 (telephone 111) replaces NHS Direct England.
NI Direct
www.nidirect.gov.uk Official government website for Northern Ireland citizens. Information and services about benefits, driving, housing, money and tax, pensions, health and wellbeing.
Office of the Public Guardian and Court of Protection
0300 456 0300
customerservices@publicguardian.gsi.gov.uk
www.gov.uk/government/organisations/office-of-the-public-guardian
Provides information and advice on powers of attorney and deputyship. It also helps attorneys and deputies to carry out their duties and protects people who lack mental capacity to make decisions for themselves.
Pension Service
0800 731 7898 (claim line)
0845 606 0265 (general queries)
www.gov.uk/contact-pension-service Helps with State pension eligibility, claims and payments, including Pension credit.
Regulation and Quality Improvement Authority
028 9051 7500
info@rqia.org.uk
www.rqia.org.uk The independent regulator of health and social care services in Northern Ireland.
Solicitors for the Elderly
0844 567 6173 (for help finding a solicitor)
admin@solicitorsfortheelderly.com
www.solicitorsfortheelderly.com/public/search
An independent, national organisation of solicitors, barristers and legal executives who provide specialist legal advice for older and vulnerable people, their families and carers.
The Silver Line
0800 328 8888
info@thesilverline.org.uk
www.thesilverline.org.uk Supports older people by signposting to services, offering a befriending service to combat loneliness and empowering those who may be suffering abuse and neglect.
UK Homecare Association Ltd
020 8661 8188
enquiries@ukhca.co.uk
www.ukhca.co.uk The national association for organisations who provide social care, including nursing services, to people in their own homes.